Refund Eligibility
We offer refunds under the following circumstances:
- Technical issues that prevent you from using our service for more than 7 consecutive days
- Billing errors or duplicate charges
- Cancellation within 7 days of initial subscription (first-time subscribers only)
- Service downtime exceeding our SLA commitments
Refund Process
To request a refund:
- Contact our support team at support@daanlytics.com
- Provide your account details and reason for refund request
- Allow 5-7 business days for review and processing
- Refunds will be processed to the original payment method
Non-Refundable Items
The following are not eligible for refunds:
- Subscription fees after the 7-day initial period
- Setup fees and data migration costs
- Custom development or integration work
- Training and consultation services
- Cancellations due to user error or misuse
Partial Refunds
In certain cases, we may offer partial refunds:
- Pro-rated refunds for unused subscription periods due to service issues
- Billing adjustments for plan downgrades
- Compensation for extended service outages
Processing Time
Refund processing times:
- Review period: 3-5 business days
- Processing time: 5-10 business days after approval
- Bank processing: 3-7 business days (varies by bank)
- Total time: Up to 15-20 business days
Cancellation Policy
You may cancel your subscription at any time:
- Cancellations take effect at the end of the current billing period
- No refund for the current billing period (except within 7-day window)
- Data export available for 30 days after cancellation
- Account reactivation possible within 90 days
Contact Information
For refund requests or questions about this policy:
Email: support@daanlytics.com
Subject: Refund Request - [Your Organization Name]
Address: Mumbai, India
Last updated: August 2025